Best Small Business Appointment Scheduling Software – Online bookings are non-negotiable with the customer. But which platform is right for your small business? Read on for a breakdown of the top eight tools.
There’s a reason the term “home phone” refers to a floppy disk. Relying more on SMS, email and other digital methods of communication, phones have become the last resort for many consumers. In a My Cell Bank survey, 75% of Millennials said they avoid phone calls they find time-consuming, and 81% of Millennials feel anxious before they have the courage to call. So even if you’ve sold a prospect that your small business is the best option for their needs, one call can mean the difference between you and your competitors. For this and many other reasons, small business owners are automating their processes—including scheduling. Implementing business scheduling software to automate your bookings can help customers track time on the calendar without going back and forth. Read on for what to consider when choosing the right planning software and read an analysis of the eight best tools out there. Choosing the Right Scheduling Software Some things to look for when considering implementing scheduling software for your small business are: Ease of use: Make sure it has an intuitive interface that everyone can work with, including yours customers and employees. Cross-Integration: The software should integrate with existing and future platforms that contribute to the success of your business. Price: Many scheduling programs have monthly fees, consider which ones are within your budget. Customization: If you want certain features to maintain your brand, choose an app with heavy customization. But with our analysis of the best small business planners available today, entrepreneurs are one step closer to getting clients in the door (and on the calendar). 1. GoSite GoSite is an all-in-one small business management platform designed to help clients find, book, pay for, and review your services online. With the GoSite Reservation Tool, your customers can schedule, cancel and reschedule appointments online. Automatic reminders help stop no-shows and update your calendar. Custom scheduling options give you the power to choose slots that work for you and avoid holidays or periods when you are closed for business. Overview With GoSite, reservations can be automated or created as a request so you can confirm, decline or reschedule them via SMS or email. Booking automatically integrates with Google, Outlook, and third-party calendars via the GoSite API. Pros Free with a 14-day free trial. Ideal for service companies. It offers some solid features for small business management. A mobile-first design allows you to manage your entire business from your phone. Loss tools may be limited to retail and electronics businesses. Cost pricing is adjusted for each customer based on the tools purchased. You can access additional tools such as messengers, payments, websites and reviews to provide a comprehensive customer experience. 2. Doodle Over 30 million people use Doodle every month as a multi-user or team planning tool. With Doodle, up to 20 people can schedule meetings in different time zones. Overview With an intuitive interface, Doodle makes scheduling easy. Users can view an overview of different calendars in one place, allowing for easy planning and scheduling of events. It can be synced with Google Calendar, Office 365 and iCal. Plugins with Zoom, Slack and Microsoft Teams enable teams to work seamlessly in these workspaces. A bonus of this scheduling app is the messaging and polling features. Benefits Team meetings can be easily scheduled across time zones. Personal calendars remain private. Cross-platform programming. Plugins for Zoom, Slack and Microsoft Teams. The Cons UI might look a bit dated. The free option is not customizable. Doodle Cost comes with a 14-day free trial that requires no commitment. Pricing starts at $6.95 per month for one user. For teams of five to 20 people, the monthly fee is $8.95 per month. 3. Calendly Based in Atlanta, Calendly is used by more than 50,000 businesses worldwide. It’s designed to help users plan their schedules better without the need for multiple email requests. The calendar overview can be customized to user needs with tools like automatic reminders and bill payments. Time zone awareness helps users schedule meetings at the right time, no matter where they are. Buffering gives users enough break time between meetings so they don’t feel rushed or late for upcoming meetings. Users can also set the number of meetings they can schedule per day, create secret meetings, and decline last-minute meetings that happen without notice. Easy integration with Google, Outlook, Office 365 and iCloud calendars. It also integrates with Zoom, Salesforce, Microsoft, Slack, and Zapier to name a few. It is cloud based and can be used on Android and iPhone. Advantage buffer times between meetings. It syncs with multiple calendar apps. Reminders help manage schedules. Cons The basic plan doesn’t have many features. The price option for each person can receive a price. It has no additional business management features. The basic fee is free. The premium plan costs $8 per user per month. It allows for customization and advanced features like group meetings, events, and team pages. Pro costs $12 per user per month and is suitable for businesses with additional planning needs, advanced integrations, and customizations. 4. Acuity This cloud-based scheduling software was created in 2016 to help businesses manage appointments online. In 2019 it became part of Squarespace. Acuity’s easy-to-use configuration overview makes multi-scheduling easy. It also allows users to customize intake forms, add customer information and CRM integrations. This program is ideal for appointment-based businesses, distribution companies, and businesses such as theaters or studios that offer part-time classes and workshops. The app accepts payments through PayPal, Stripe, and Square. Acuity integrates with over 500 apps via Zapier and is available for iOS and Android. Advantage Free trial period. SMS reminders around the world. Clean, uncluttered design interface. It can be customized. Cons Advanced features cost more. Users reported problems with time zones. Users reported problems with setup. Cost The Emerging plan costs $14 per month for one user. The Grow plan costs $23 per month for up to six users. And the Powerhouse plan costs $45 per month for up to 36 users. All packages include a 7-day free trial. Companies that pay annually can get additional discounts. 5. 10to8 10to8 was created to help businesses book appointments online. Used by 50,000+ small businesses online to eliminate no-shows and increase productivity. Overview 10to8 is easy to use and allows clients to book appointments quickly and efficiently. The app syncs with Google Calendar, Outlook, and several other calendars for ease of use. 10to8 also integrates with Zoom, WordPress, Salesforce, MailChimp, Quickbooks, Insightly and more. The app allows payments and customer payments via PayPal and Stripe. Benefits Customers can pay as their business grows. It includes 1500+ apps and has multiple customizable features. Cons The Free plan is limited. Support is limited to online support. Cost The Free Forever plan allows two users and 100 schedules per month. Basic costs $9.60 per month and offers the same features as the Free Forever plan but includes customizable branding. Grow costs $20 per month and allows for three employee logins, 300 appointments, and customizable branding and SMS. Big Business is $40 per month for six employee logins, 600 appointments per month, and customizable branding and SMS. 6. Setmore Since 2011, Setmore has been a coordinating platform for retail businesses, spas, salons and sales teams. The one-to-one design allows users to schedule appointments and book meetings without the need for emails or phone calls. Overview of Setmore, the user can show his clients and customers his availability and give them the opportunity to organize themselves. Automated emails and text reminders are sent to remind customers of their appointments. Users can also book their appointments using Google, Outlook 365 or Apple calendars. Customers can also pay for services through Setmore as a one-time or monthly payment. Setmore is available on iOS and Android devices. It integrates with business apps like Zoom, Square, Facebook, Instagram, Zapier, and more. Advantage Enables customer reviews. You can book individual or group events. Detailed features of Cons Limited. Cost There is a free version for up to four users per month with unlimited appointments. The premium plan costs $9 per user per month for two users and has many advanced features including SMS reminders, two-way calendar sync, and payments with Square, Stripe, and PayPal. Their Pro plan costs $5 per user per month and offers the same premium features at a much better price. It is for three or more users. 7. Square Appointments Square started out as a payment solution application, but has expanded to include other tools such as appointment scheduling, sales tracking, and customer data management. Square Appointment Summary helps individuals, small businesses, and freelancers follow up
Best Small Business Appointment Scheduling Software
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